Terms of Use

1. Acceptance and scope

These Terms of Use are a contract between Jurisa Pty Ltd and the person or organisation that accesses or uses the Site or any Digital Service. Jurisa, we, us and our refer to Jurisa Pty Ltd. You and your refer to the individual user and, where the user acts for an organisation, that organisation and its authorised users.

The Site means jurisa.com.au and its pages. Digital Services means any portal, dashboard, application, form, account, collaboration space, candidate feature, AI tool, demonstration, download or other online functionality that Jurisa makes available and that links to or incorporates these Terms. Site Content means all text, images, audio, video, software, design, data, templates and other material made available by or for Jurisa.

By accessing or using the Site or a Digital Service, or by selecting an option that confirms acceptance, you agree to these Terms and the Jurisa Privacy Notice. If you do not agree, you must not use the Site or Digital Services.

If you accept these Terms for an organisation, you represent that you have authority to bind it. If you do not have that authority, you must not accept these Terms or use the relevant Digital Service on its behalf.

2. Who may use the digital services

The Site is intended mainly for business and professional users. You must be at least 18 years old, have legal capacity to enter into these Terms, and satisfy any eligibility conditions communicated for a particular Digital Service.

Users may include:

• employees, contractors and other authorised users of a Jurisa client or prospective client;
• lawyers, legal professionals, candidates, applicants, referees and people who provide or may provide services through Jurisa;
• Jurisa employees, contractors and authorised personnel; and
• website visitors, suppliers, professional advisers and other business contacts.

Additional terms, access rules or identity checks may apply to particular users or features. Jurisa may refuse registration or access where reasonably necessary for security, legal compliance, service suitability or the protection of clients, candidates or other users.

3. About Jurisa and the purpose of the digital services

Jurisa supports Australian law firms and in house legal teams through legal process outsourcing performed by common law trained professionals in Colombo, managed workstreams, legal operations support and practical AI tools. Work is performed and supervised by Jurisa, and the completed output is returned to the client for review and use. The Digital Services may help users enquire about services, communicate with Jurisa, apply for roles, collaborate, manage engagements, access resources or use approved technology features.

Features may differ by user, client, location, agreement and stage of release. A description on the Site is general information and does not guarantee that a feature, professional, role, service, price, outcome or level of availability will be offered to you.

Digital access is not a service engagement

Submitting an enquiry, creating an account, viewing a profile, using a demonstration or exchanging messages does not by itself create a client engagement, lawyer client relationship, employment relationship, contractor relationship, partnership, agency, fiduciary relationship or joint venture.

4. Changes to these Terms

Jurisa may update these Terms to reflect changes in law, services, technology, security, business operations or user needs. The current version will be posted on the Site with its updated date.

Changes apply from the date stated in the updated Terms. Where a change materially affects registered users, Jurisa will take reasonable steps to provide notice where practicable. Continued use after the change takes effect means that you accept the updated Terms. If you do not accept an update, you must stop using the relevant Digital Service.

5. Availability and changes to the digital services

Jurisa may add, change, limit, suspend or discontinue any part of the Site or Digital Services. Jurisa may also impose usage limits, change eligibility, update security requirements or restrict access by user, organisation, location or feature.

Jurisa aims to provide reliable access but does not promise uninterrupted or error free operation. Maintenance, internet failure, cyber events, third party systems, client systems, legal restrictions and events beyond reasonable control may affect access. Jurisa is not required to maintain any particular feature unless a signed agreement states otherwise.

6. Accounts, access and security

Some Digital Services require an account, invitation, authentication or other access approval. Information that you provide must be accurate, current and complete. You must update it when it changes and must not create a misleading account or impersonate another person or organisation.

• Keep usernames, passwords, access links, authentication codes and security information confidential.
• Do not share an account unless Jurisa has expressly enabled shared access for the relevant organisation.
• Use reasonable security practices, including secure devices, current software and multi factor authentication where offered or required.
• Notify Jurisa promptly at team@jurisa.com.au if you suspect unauthorised access, credential compromise, data loss or another security incident.
• Sign out when using a shared device and do not allow an unauthorised person to view or record confidential information.

You are responsible for activity carried out through your account to the extent that the activity results from your act, omission or failure to follow reasonable security requirements. Jurisa may suspend or disable credentials where it reasonably believes that an account is compromised, inactive, unlawful, misleading or in breach of these Terms.

7. Permitted use

You may use the Site and Digital Services only for lawful purposes connected with your legitimate business, professional, recruitment or employment relationship with Jurisa and only in accordance with these Terms, any user instructions and any applicable agreement.

Subject to these Terms, Jurisa grants you a limited, revocable, non exclusive, non transferable right to access and use the Site and Digital Services during the period that Jurisa authorises access. This right is for your own internal purpose and does not transfer ownership or any intellectual property right.

8. Prohibited use

You must not, and must not help another person to:

• use the Site or a Digital Service in breach of any law, court order, professional obligation, client instruction or contractual duty;
• infringe intellectual property, privacy, confidentiality, publicity or other rights;
• upload or transmit unlawful, defamatory, deceptive, obscene, abusive, discriminatory, harassing, threatening or harmful material;
• impersonate Jurisa, a client, a professional, another user or any other person or misrepresent an affiliation or authority;
• send spam, unsolicited promotions, malicious links, chain messages or deceptive communications;
• introduce malware, viruses, harmful code, corrupted data or any material designed to disrupt, damage or gain access to systems or data;
• probe, scan, test, circumvent or defeat any security, authentication, rate limit, access control or usage restriction;
• attempt unauthorised access to an account, system, network, database, document or feature;
• overload, disable, disrupt or interfere with the operation of the Site, Digital Services or another user experience;
• use a robot, spider, crawler, scraper, agent, script or other automated process to access, copy, monitor, extract or index Site Content without written permission;
• reverse engineer, decompile, disassemble, decode or attempt to derive source code, models, prompts, system instructions, security controls or underlying structure, except to the limited extent that applicable law does not permit that restriction;
• use Site Content, profiles, data or Digital Services to develop, train, fine tune, benchmark or improve a competing product, service, data set, AI model or recruitment database without written permission;
• remove or alter a copyright, trade mark, confidentiality, security or ownership notice;
• sell, sublicense, rent, lease, provide service bureau access to, or commercially exploit a Digital Service unless a signed agreement permits it; or
• use the Site or Digital Services in any way that may expose Jurisa, a client, a professional or another person to legal, security, reputational or operational risk.

9. User content and submissions

User Content means information, messages, documents, profile details, application materials, feedback and other content that you submit, upload, transmit or make available through a Digital Service. You retain ownership of your User Content, subject to any rights that belong to another person and any separate agreement.

You grant Jurisa and its authorised service providers a non exclusive, worldwide, royalty free licence to host, copy, store, transmit, display, format, process and otherwise use User Content only as reasonably necessary to operate, secure and provide the relevant Digital Service, perform an agreement, comply with law or exercise legal rights. This licence ends when the relevant purpose ends, subject to backups, records, dispute holds and retention duties.

You represent that:

• you own the User Content or have all permissions required to provide it and grant the licence above;
• the User Content is accurate where accuracy is material and is not misleading;
• the User Content complies with these Terms and applicable law; and
• providing and processing the User Content as contemplated by these Terms will not breach a duty owed to another person.

Do not submit confidential, privileged, sensitive or personal information to a public form, public demonstration or generic AI feature unless Jurisa expressly invites that information and you have authority to provide it. Client specific channels and engagement instructions should be used for client work.

10. Content standards

User Content and communications must be professional, relevant and lawful. They must not contain material that is misleading, fraudulent, defamatory, threatening, hateful, sexually explicit, violent, discriminatory, harassing, invasive of privacy, infringing, malicious or likely to create civil or criminal liability.

User Content must not falsely suggest that it comes from or is endorsed by Jurisa, a client, a legal professional or another person. Contact details, qualifications, work history, availability and other profile information must be kept accurate and current.

11. Candidates, professionals and profiles

Jurisa may allow candidates and legal professionals to apply for roles, provide credentials, create or approve profiles, state work preferences, communicate with Jurisa, receive opportunity information or participate in matching and onboarding processes.

• Candidate and professional information must be truthful, current and supported by evidence where requested.
• You authorise Jurisa to verify information, contact referees or conduct checks only to the extent described in the recruitment process, Privacy Notice, consent form or applicable law.
• A profile, application or expression of interest does not guarantee an interview, opportunity, engagement, employment, minimum hours, income, location or duration.
• Jurisa may decide which profiles are shown to which clients, subject to consent, legitimate expectations, confidentiality and applicable law.
• Any employment, contractor or professional engagement with Jurisa is governed by a separate written agreement and applicable professional obligations.

12. Client users and confidential Jurisa information

A client user may receive confidential or personal information about a candidate, professional or Jurisa personnel, including a name, biography, curriculum vitae, qualifications, availability, work preferences, contact details or commercial information. That information is Jurisa Confidential Information unless it is public through no breach of a duty.

A client user must:

• use the information only to assess, establish, manage or review an actual or prospective relationship with Jurisa and the relevant person;
• share it only with personnel who need it for that purpose and who are bound by suitable confidentiality obligations;
• protect it using at least reasonable care and controls appropriate to its sensitivity;
• not publish, sell, scrape, aggregate, add to an external database or disclose it to a third party without authority;
• use authorised download, sharing or communication features where Jurisa makes them available; and
• delete or return it when the purpose ends or when Jurisa reasonably requests, subject to legal retention duties.

Any restriction, notice period or fee arrangement is governed only by the applicable signed agreement. Nothing in these Terms creates a fee or restriction that is not otherwise agreed in writing.

13. Client information, confidentiality and privilege

Client information, matter information, security details, work product, playbooks, templates, fees and non public business information may be confidential, commercially sensitive or subject to legal professional privilege. Jurisa and users must handle that information according to the relevant engagement agreement, confidentiality terms, client instructions, professional duties and applicable law.

• Access must be limited according to role, need to know and the principle of least privilege.
• Client information must be used only for the authorised engagement or Digital Service purpose.
• Information must not be copied to an unapproved system, device, application or AI tool.
• A user must not take any step that may waive privilege or breach a duty of confidentiality.
• A disclosure required by law must be limited to what is required, with prior notice where lawful and reasonably practicable.

If a separate confidentiality agreement, data schedule, security schedule or client instruction conflicts with this section, the more specific requirement prevails.

14. Jurisa services and separate agreements

Professional services, outsourced work packages, managed workstreams, recruitment processes, technology implementation, fees, service levels, supervision, work product, insurance and allocation of responsibility are governed by the relevant written proposal, statement of work, engagement letter, employment agreement, contractor agreement or other signed document.

Site Content does not constitute an offer capable of acceptance. A service begins only when the required agreement is signed or Jurisa otherwise confirms commencement in writing. Jurisa may perform screening, matching, administration, support, technology and quality functions, but the exact roles of Jurisa, the client and each professional depend on the engagement model.

A client is responsible for providing timely instructions, access, systems, approvals, factual information and supervision to the extent stated in the agreement and required by applicable professional obligations. A user must not rely on these Terms to expand or reduce duties in a signed agreement.

15. No legal advice on the Site

Site Content, insights, examples, templates, demonstrations and general AI outputs are provided for general information only. They are not legal advice and are not a substitute for advice based on specific facts, law, jurisdiction and professional duties.

Access to the Site or a Digital Service does not create a lawyer client relationship with Jurisa or any professional. Jurisa provides legal process and support services to qualified legal teams and does not provide legal advice to the public. Work produced by Jurisa is reviewed and adopted by the instructing firm or legal team, which remains responsible for any legal advice given to its own clients. Any professional relationship, review model and responsibility for legal advice is defined in the relevant written engagement and applicable law.

You should obtain appropriate professional advice before acting or refraining from acting on Site Content. No content is intended for an emergency, a court deadline, a limitation period or another situation where delay or error may cause material harm.

16. AI and technology features

Jurisa may use or make available vetted AI and technology features for activities such as drafting, review, summarisation, research, extraction, workflow support and quality control. Features may be provided by Jurisa or by an approved service provider and may change as technology, law and client requirements develop.

• AI output may be inaccurate, incomplete, outdated, biased, inconsistent or unsuitable for a particular purpose.
• Human review reduces risk but cannot guarantee that every error will be identified.
• AI output must not be treated as final legal advice, a verified fact, a binding decision or a substitute for professional judgement.
• You must verify material facts, authorities, citations, calculations and conclusions before use.
• You must have authority to submit any information and must follow client instructions, privacy duties, confidentiality duties and approved tool rules.
• You must not attempt to extract system instructions, prompts, model details, security controls or information belonging to another user.

Where AI is used in client delivery, the engagement agreement, client instructions and security requirements govern the data, tool, review and output process. A public demonstration or generic feature must not be used for confidential client information unless Jurisa has expressly approved that use.

Jurisa may monitor usage patterns, prompts and outputs to the extent permitted by the Privacy Notice, applicable agreement and law for security, misuse detection, quality, support and service improvement. Jurisa does not promise that a particular AI model, provider, output style or feature will remain available.

17. Intellectual property rights

Jurisa, its licensors and other content providers own or license the Site, Digital Services and Site Content, including software, text, graphics, logos, trade marks, designs, databases, selection, arrangement and functionality. These materials are protected by copyright, trade mark, confidentiality and other intellectual property laws in Australia, Sri Lanka and other countries.

You may view, download or print Site Content only where a feature permits and only for your own internal, lawful business or professional purpose connected with Jurisa. You must not reproduce, adapt, translate, distribute, publish, publicly display, communicate, create a derivative work from or commercially exploit Site Content without written permission, except to the limited extent permitted by law.

No right, title or interest is transferred to you. All rights not expressly granted are reserved. Rights in client work product, templates, deliverables and project materials are governed by the relevant engagement agreement. Third party and open source components remain subject to their applicable licences.

18. Trade marks and branding

The Jurisa name, logo, icon, service names, designs and slogans are trade marks or brand assets of Jurisa or its licensors. You must not use them without prior written permission, except for an accurate internal reference to an authorised relationship. All other names, marks and logos belong to their respective owners.

19. Feedback

If you provide a suggestion, idea, comment or other feedback that is not confidential, you grant Jurisa a worldwide, perpetual, irrevocable, royalty free, transferable and sublicensable licence to use, reproduce, adapt, disclose and commercialise that feedback without payment or attribution. You must not provide feedback that you do not have authority to share.

20. Third party services and links

The Site and Digital Services may contain links to, integrate with or depend on third party websites, software, cloud services, communication tools, recruitment platforms, client systems, payment systems, analytics services or AI providers. A link or integration does not mean that Jurisa endorses every statement, product, practice or security measure of that third party.

Third party services are governed by their own terms and privacy notices. Jurisa does not control them and is not responsible for their availability, content or conduct, except to the extent that a signed agreement or applicable law makes Jurisa responsible. You should review applicable third party terms before use.

21. Privacy, cookies and cross border access

Jurisa handles personal information as described in the Jurisa Privacy Notice and any collection notice, consent form, engagement term or client instruction that applies to a particular activity.

Jurisa operates from Melbourne and Colombo. Personal information and client information may be accessed or processed in Australia and Sri Lanka and, where relevant, by approved service providers in other locations. Cross border handling is subject to the Privacy Notice, applicable agreements, reasonable safeguards and applicable law.

The Site may use cookies, logs, analytics and similar technologies for operation, security, preferences, performance and communications. You can manage browser controls and any cookie choices made available on the Site, although disabling some technologies may affect functionality.

22. Monitoring, investigation and enforcement

Jurisa may monitor and review use of Digital Services to the extent reasonably necessary for security, support, compliance, service integrity and the protection of users. Jurisa is not required to review every communication or item of User Content and does not endorse User Content merely because it is available.

Jurisa may, where reasonably necessary and lawful:

• remove, restrict or refuse User Content;
• request information, verification or corrective action;
• preserve information relevant to a security event, complaint, dispute or legal duty;
• suspend or terminate access;
• notify a client, affected person, insurer, professional adviser, regulator or authority; and
• cooperate with a lawful request, court order, investigation or enforcement action.

Jurisa will consider the nature, seriousness, context and likely impact of an issue where reasonably practicable. Nothing requires Jurisa to provide advance notice where notice may create security risk, breach law, compromise an investigation or harm another person.

23. Suspension and termination

You may stop using the Site or a Digital Service at any time. Account closure, data export, retention and deletion may be subject to the relevant agreement, client instructions, legal holds, record keeping duties and reasonable technical processes.

Jurisa may suspend or terminate access immediately where it reasonably believes that you have breached these Terms, created security or legal risk, misused confidential information, failed an access requirement, become subject to sanctions or legal restriction, or where a relevant agreement ends. Jurisa may also end a free or discretionary Digital Service on reasonable notice where practicable.

On termination, your licence and right to access end. You must stop using the Digital Service and return or delete Jurisa Confidential Information and Site Content where required, subject to legal retention rights. Provisions that by nature should continue will survive, including confidentiality, intellectual property, disclaimers, liability, indemnity, dispute, governing law and general provisions.

24. Information accuracy and no reliance

Jurisa aims to keep Site Content useful and current but does not promise that it is complete, accurate, current or suitable for every purpose. Laws, market conditions, roles, professionals, service descriptions, fees, technology and availability may change. Site Content may contain errors or omissions and may be updated without notice.

Professional profiles and User Content may be supplied by users and may not have been independently verified unless Jurisa states otherwise. You are responsible for making appropriate enquiries, decisions and checks before relying on any person, information or output.

25. Disclaimers

Subject to rights that cannot lawfully be excluded, the Site, Digital Services and Site Content are provided as available and without any express or implied warranty. Jurisa does not warrant that access will be uninterrupted, secure, error free or free from harmful code, that defects will be corrected, or that content or output will meet your requirements or produce a particular result.

You are responsible for suitable devices, connectivity, backups, security controls, virus protection, validation of inputs and outputs, and any decision to download, open, use or rely on material. Jurisa is not responsible for a client system, user device, public network or third party service that Jurisa does not control, except as provided in a signed agreement or required by law.

26. Mandatory rights and consumer law

Nothing in these Terms excludes, restricts or modifies a consumer guarantee, statutory right, remedy, liability or other protection that cannot lawfully be excluded, restricted or modified under the Competition and Consumer Act 2010 (Cth), the Australian Consumer Law, applicable Victorian law, applicable Sri Lankan law or any other mandatory law.

Where a mandatory guarantee applies and the law permits liability for a failure to be limited, Jurisa may limit its liability, at its option, to supplying the relevant service again or paying the cost of having the service supplied again. This section does not apply where the law does not permit that limitation.

27. Limitation of liability

This section applies only to liability arising from the Site, Digital Services and Site Content. Liability for paid professional or managed services is governed by the relevant signed agreement.

To the maximum extent permitted by law, Jurisa and its officers, employees, contractors, service providers and licensors are not liable for indirect, special, incidental, exemplary, punitive or consequential loss, or for loss of profit, revenue, savings, opportunity, business, reputation, goodwill, use or data, arising from or connected with use of or inability to use the Site, Digital Services or Site Content, even if the possibility of loss was known.

To the maximum extent permitted by law, Jurisa’s total aggregate liability for all claims arising only from a free Site or free Digital Service is limited to AUD 100. For a paid Digital Service that is not governed by another liability clause, Jurisa’s total aggregate liability is limited to the greater of AUD 100 and the amount paid specifically for that Digital Service during the 12 months before the event giving rise to the claim.

The limitations in this section do not apply to fraud or wilful misconduct by Jurisa, or to death, personal injury or another liability to the extent that applicable law does not permit exclusion or limitation. Liability is reduced to the extent that your act, omission, breach, misuse or failure to mitigate contributed to the loss.

28. Indemnity

To the extent permitted by law, you indemnify Jurisa and its officers, employees and contractors against third party claims, losses, liabilities and reasonable costs to the extent caused by your unlawful use of the Site or Digital Services, your material breach of these Terms, your infringement of another person’s rights, or User Content that you were not authorised to provide.

This indemnity does not apply to the extent that a claim or loss was caused by Jurisa’s negligence, breach, fraud or wilful misconduct. Jurisa will take reasonable steps to notify you of a claim and will not settle a claim in a way that imposes an admission or non monetary obligation on you without your consent, which must not be unreasonably withheld.

29. Geographic access and legal compliance

Jurisa operates in Australia and Sri Lanka and may make Digital Services available in other locations. Access from a particular country does not mean that every feature, service or professional is lawful, suitable or available there. You access and use the Site on your own initiative and are responsible for compliance with laws that apply to you.

You must comply with applicable export control, sanctions, anti bribery, anti corruption, privacy, cyber security, intellectual property, employment, professional conduct and other laws. You must not use the Digital Services for or on behalf of a prohibited person, country, activity or transaction.

30. Electronic communications and notices

You consent to receive agreements, notices, disclosures, approvals, records and other communications electronically, including by email, account notification or posting within a Digital Service. You are responsible for keeping your contact details current and for checking communications sent to the address associated with your account or relationship.

Electronic communications and confirmations may satisfy writing, signature, record and delivery requirements to the extent permitted by the Electronic Transactions (Victoria) Act 2000, the Electronic Transactions Act, No. 19 of 2006 of Sri Lanka as amended, and other applicable law. This section does not require either party to accept an electronic method where law or a signed agreement requires another form.

31. Governing law and disputes

These Terms and any non contractual dispute arising from them or the Site are governed by the laws of Victoria, Australia, without regard to conflict of law principles. The parties submit to the non exclusive jurisdiction of the courts of Victoria and courts that hear appeals from them.

Before starting court proceedings, a party should give written notice describing the dispute and allow at least 20 business days for good faith discussions, unless urgent relief is required or a limitation period is about to expire. Nothing prevents a party from seeking urgent injunctive, protective or equitable relief in any competent court.

Nothing in this section excludes the operation of mandatory Australian or Sri Lankan law that applies regardless of the chosen law, or prevents Jurisa from seeking relief in Sri Lanka or another jurisdiction where necessary to protect confidential information, intellectual property, systems, data or legal rights.

32. General provisions

Priority of other agreements

A signed client, service, employment, contractor, candidate, confidentiality, security or data agreement prevails over these Terms to the extent of any inconsistency concerning that relationship or service.

Entire agreement

These Terms, the Privacy Notice and any additional terms expressly incorporated form the entire agreement concerning use of the Site and Digital Services, subject to the priority rule above. They replace earlier discussions or statements about that subject.

Severability

If a provision is invalid, illegal or unenforceable, it will be read down to the minimum extent necessary or severed, and the remaining provisions continue in effect.

Waiver

A failure or delay to exercise a right is not a waiver. A waiver must be in writing and applies only to the matter for which it is given.

Assignment

You must not assign or transfer these Terms or an account without Jurisa’s written consent. Jurisa may assign or transfer these Terms to a related body, successor or purchaser of the relevant business, subject to applicable law and continued protection of your rights.

No third party rights

Except where these Terms expressly protect a Jurisa officer, employee, contractor, service provider or licensor, a person who is not a party has no right to enforce these Terms.

Interpretation

Headings are for convenience. Including and similar words do not limit examples. A reference to law includes amendments and replacements. The singular includes the plural and the plural includes the singular where the context permits.

33. Contact Jurisa

Questions, notices, complaints, security reports and intellectual property concerns may be sent to:

Entity

Jurisa Pty Ltd

Email

team@jurisa.com.au

Website

jurisa.com.au

Australia

Level 19, 180 Lonsdale Street, Melbourne VIC 3000, Australia

Sri Lanka

Level 35, West Tower, World Trade Center, No. 1 Bank of Ceylon Mawatha, Colombo 00100, Sri Lanka